SHIPPING & RETURNS

SHIPPING

Thank you for shopping with Serpenti.

Shipping Duration :

Package will be delivered within 4 business days.
 
Shipping costs:

Cairo/New Cairo 40 LE
Alexandria 50 LE
Ismailya, Quliob, Sokhna, Tanta, Port Said, Sadat City , Suez , Dommyat, Mansoura, Monofia, Kafr el sheikh,  Sharkya ,Behira. Damanhour, 65 LE

Methods:

-Cash on delivery 
-Credit Card 

 

RETURNS & EXCHANGES:

We offer easy Refunds and Exchanges policy:
-You can check the product on the door with the courier and pay shipping fees and return it,
-The item must be unused and well packed (like the way you received it or the refund/exchange request will be rejected and it will be resend to you )
-You can ask for a Refund or an exchange within 5 days from receiving your order by sending us a message on our Facebook or Instagram Page .
-It costs same as original shipping fees.
-It is done on 2 steps , first one a courier comes pick up the product , then after 3 to 6 working days we will ship the new Item or refund the money on any bank account you want.